Session 11 & 12

Influencing Strategies

• Telephone Telepathy:
  

 to persuade someone over the call, its very difficult as well as challenging because of the fact that both the communicators (speakers as well as receiver) cannot see each other. For telephonic communications, the following points are of utmost important:

1. choice of words
   
2. tone of voice
   

• Influencing Strategies:

1. Influencing is a trigger for persuading
2. the different strategies are reason, friendly, coalition, bargaining, assertive, higher authority and sanction. depending upon the person we are influencing the strategy will change and its weightage will change.